The issue is that my operators cannot understand what is being said. The word and letters are not enunciated properly. There is not enough of a break between words and acronyms are enunciated as words, such as 10 A.M. is pronounced as 10am, like I am a customer.
A means of adjusting the verbage so it sounds correct in voice. This was available in the win-911 7 but is no longer available.